Privacy Policy

Last updated: [Insert Date]

This Privacy Policy describes how Build Big R&C Inc. (“we”, “our”, “the Company”) collects, uses, stores, and protects personal information of visitors and clients who access our website and use our services. We are committed to complying with PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable Ontario privacy laws.

By using our website or providing your personal information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information only for purposes related to delivering our services, improving our website, and communicating with clients. The information we may collect includes:

Personal Information You Provide

Name
Email address
Phone number
Address or project location
Information about your renovation or construction needs
Any documents or photos you submit for project estimates

Automatically Collected Information

When you visit our website, certain information may be collected automatically:

IP address
Browser type and version
Device type
Pages visited and time spent on the website
Cookies and similar tracking technologies

This data helps us improve website performance and user experience.

2. How We Use Your Information

We use your personal information for the following purposes:

To respond to inquiries or provide estimates
To communicate regarding projects, appointments, or services
To prepare contracts, invoices, or written agreements
To schedule renovation or construction work
To improve our website, marketing, and services
To comply with legal or regulatory requirements

We only use your information for the purposes for which it was collected, unless otherwise permitted by law.

3. Consent

By submitting your personal information through our website, email, phone, or contact forms, you provide consent for us to collect, use, and store that information for the intended business purpose.

You may withdraw your consent at any time by contacting us, unless withdrawing consent prevents us from safely completing ongoing services you requested.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only in the following circumstances:

Service Providers & Contractors

We may share limited information with trusted contractors or vendors who assist in completing renovation or construction services (e.g., electricians, plumbers, inspectors). They are required to protect your information and use it only for the project.

Legal Requirements

We may disclose personal information if required to comply with:

Provincial regulations
Court orders
Requests from law enforcement

Business Operations

If we use third-party tools (email services, CRM systems, analytics software), they may process data in compliance with PIPEDA and recognized privacy standards.

5. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to safeguard your personal information, including:

Secure servers and data storage
Limited access to personal information
HTTPS encrypted website communication
Secure email and document handling

While we take appropriate precautions, no method of transmission or storage is 100% secure.

6. Cookies & Tracking Technologies

Our website may use cookies to:

Improve loading speed and performance
Track website analytics
Remember user preferences
Support advertising or remarketing campaigns

You may disable cookies through your browser settings. Some features of the website may not function properly without cookies.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage users to review the privacy policies of each external website they visit.

8. Accessing and Correcting Your Information

You have the right to:

Access your personal information
Request corrections
Request deletion of outdated or unnecessary information

To make a request, contact us using the information below. We will respond within a reasonable timeframe as required by Canadian privacy law.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes for which it was collected
Meet legal, tax, or insurance requirements
Resolve disputes or maintain accurate business records

When information is no longer required, it is securely destroyed or anonymized.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our website constitutes acceptance of those changes.

12. Contact Us

If you have questions about this Privacy Policy, or wish to make a privacy-related request, please contact:

Build Big R&S Inc.
Email: info@buildbig.ca
Phone: +1 226 507 1356
Website: buildbig.ca
Location: Kitchener, ON